Frequently asked questions
WHERE DO I PICK UP MY PACKAGE?
The package is first delivered to your mailbox. If no one can receive the package, it will be delivered to the nearest post office.
HOW DO I TRACK MY PACKAGE?
Go to https://www.futkit.com/apps/track123and enter your tracking number or order number.
WHEN IS MY PACKAGE COMING?
OUR DELIVERY TIME IS APPROXIMATELY 11-17 DAYS FROM THE DAY YOU ORDER.
IF YOUR ORDER HASN'T SURPASSED THE 17 DAY MARK PLEASE WAIT PATIENTLY BECAUSE YOUR ORDER WILL BE RECIEVED SOON.
IF YOU WANT TO KNOW WHERE YOUR PACKAGE IS YOU CAN TRACK THE PACKAGE ON OUR SITE.
IF 20 DAYS HAVE GONE WITHOUT THE PACKAGE BEING RECEIVED CONTACT US.
contact us
We are currently understaffed and there will be a delay in responses and it may take a few extra days before you receive a response.